Assistive Devices

Devil’s Glen will ensure that our staff are trained and familiar with various assistive devices that may be used by a member or guest with disabilities while accessing our goods or services.  
 

Communication 

Devil’s Glen will communicate with people with disabilities in ways that take into account their disability. 
  

Service Animals  

We welcome people with disabilities and their service animals. Service animals are allowed on parts of the premises that are open to the public. Due to safety concerns, service animals are not permitted on any ski lift or alpine ski trail. Service animals are also not permitted in any area where food preparation or storage occurs. 
  

Support Persons 

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on the club’s premises. Fees (i.e., lift ticket) will not be charged for support persons. 
 

Notice of Temporary Disruption  

In the event of a planned or unexpected disruption to services or facilities for members or guests with disabilities, Devil’s Glen will notify our members and guests promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternate facilities or services, if available. 

The notice will be placed on the door of the Main Office in the Main Lodge.
  

Hiring of Applicants with Disabilities 

Devil’s Glen welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. During the hiring process, job applicants who are selected for an interview will be informed that accommodation will be provided. We’ll notify all successful candidates of our Individual Accommodation Plan and their needs will be discussed with them and adjustments will be made to support them (See Individual Accommodation Plan Process). 
  

Training for Staff

Devil’s Glen will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained: 

•   Managers 
•   Racing Staff  
•   Snow School Staff 
•   Administration Staff
•   Snowmaking/Grooming Staff
•   Outside/Inside Operations Staff 
•   Food & Beverage Staff 
•   Ski Patrol 

This training will be provided prior to the start of the ski season. Staff will also be trained when changes are made to the policy. Training will include: 
 
•   An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and 
     the requirement of the customer service standard.
•   How to interact and communicate with people with various types of disabilities.
•   How to interact with people with disabilities who use an assistive device or require 
     the assistance of a service animal or a support person.
•  How to access the Disabled Entrance, Elevator and washroom.
  

Feedback Process 

Members or guests who wish to provide feedback on the way Devil’s Glen provides goods, services and facilities to people with disabilities will be provided accessible formats and communication supports.  
Feedback can be communicated by: 

E-MAIL:   info@devilsglen.com
PHONE:   705-445-4890
IN WRITING:  1793 County Road #124, Duntroon Ontario, L0M 1H0)
IN PERSON:   In the Main Office

•   All feedback will be directed to Jed Fachnie, Operations Manager.
•   Customers can expect a response in 7 business days.  
•   Complaints will be addressed to Devil’s Glen’s regular complaint management procedures.
 

Modifications to this or other Policies 

Any policy of Devil’s Glen Country Club that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.